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Customer Reviews

Customer Reviews

5-star customer feedback

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Bernie Simpson
Just picked up my new car today from Border City Autos and it's a beauty, definitely a huge step up in quality for me and my wife. Derek looked after me really well, a top fella, friendly and clearly knows his trade. Everything was very straight forward and it's seriously reassuring to be told not to hesitate to pop back if I have any questions or concerns with the car, that's the measure of a top company for me. I'd have no hesitation recommending both BCA and Derek to anyone looking to buy a new car.
lauren coulthard
Big 11/10 for Border City Autos. I bought my new car on Wednesday, absolute beauty! The customer service was AMAZING the staff were all very polite, friendly and awesome. Derek and crew made me feel very welcome and they even sounded the same on the phone which was awkward for me but funny which I thought was even better for conversation aha. I would definitely recommend going to Border City Autos for a car, you will not be disappointed because I wasnt! Thank you again to Derek and team! Amazing! :)))
James Elliot Stratton
:I recently bought a Skoda estate from Derek at Border City Autos and couldn't be happier. Great customer service, friendly and professional. Wouldn't hesitate to recommend to family and friends.
Mark Mcintosh
I have bought 3 cars off border city autos
a DS4, a Renault Clio and just picked up my new one today a Peugeot 208 GTI over the moon with it.
Chris, Derek and team were so helpful absolute pleasure to deal with and will certainly be back in future.

A very happy customer mark mc
DR Raj Verma
Great place to buy quality used car. Excellent and professional team . No attempt made to push for buying car and very professional in providing relevant information for the kind of car i was looking for. Great customer car in sorting out minor teething problems afterwards. This place is worth 5 star review in every sense. I wish them well to serve the Cumbrian population with professionalism needed in this sector. Well done Chris, Dan and rest of team
Excellent customer service chris went above and beyond to help get my perfect car. Would highly recommend border city autos and will absolutely be going there for everything from now on. Thanks again
john kennedy
Excellent service from start to finish, Chris kept me informed all the way on what was being done to the vehicle, he went above and beyond on what other dealers do, very good and friendly, felt very relaxed and unpressured, great car and better than I was expecting
J Kennedy
excellent service from Chris, great selection of vehicles and very good prices, would recommend to everyone, a safe bet and local as well ticks all the boxes
Linda H
5 out of 5 stars - Very helpful and friendly.. Bought a Nissan qashqai from them and updates and communication was great from start to finish.They even delivered the car to me . Chris was very thoughtful and though with ensuring that the Mot.service and tax was all in place prior to delivering the car.
David J
Was cautious at first after reading reviews of old company.

However I can honestly say I have never had such a straightforward no pressure buying experience.

Love my car, had it 4 weeks so wasn't going to leave a review until sure.
I even had a phone call a day ago asking if I had received my Keepers document and to ask how my family is!

I will be returning to Border City Autos 20 for my next car

Keep up the good work! I admired the news paper write up too!

Good luck guys

D Johnston
Danielle Hayhow
Got a car from here and would 100% recommend! Derek was very friendly and helpful and everything was quick and easily sorted with great attention to detail so I knew exactly what I was getting. Great service and communication was also 10/10- very easy to contact and kept me updated throughout the process of trading my car in and picking up my new one.
Wayne Deklerk
From start to finish, an enjoyable experience. Very friendly, but professional service, with no undue pressure at any point.The car was flawlessly cleaned apon collection, immaculate inside and out.The guys took care of everything and, went out of their way to facilitate a successful outcome for us. We went in as strangers and immediately felt as if we were amongst friends...... a rarity these days. Highly recommended indeed!
Andrew Rooney
Cannot praise these guys enough after having issues with other company\'s they got me sorted for a car i wanted.
Courtney Phipps
Immaculate Cars & Amazing Service :)
Natalie Thompson
Just had a full service done (first time in 3 years) by the lovely Chris and the lads! Thanks again fellas! Great Customer service and VERY affordable! I'll be back on MOT day!
Caitlin Graham
I have had several cars from here and all have been fantastic.
No pressure to buy, friendly customer service with a variety of different cars to choose from.

Chris went out of his way to help me get the car that I wanted. He couldn't have been more helpful, he did everything he could to ensure that I got the best car/deal that was suitable for me. He spent loads of time organising all the paper work for me, couldn̢۪t have done any of it with out him!
Would never buy from anywhere else, I got the car that I wanted!
Great team.
Really good service recently bought my first car from them , Derek was really helpful and friendly .
Derek Wilson
Just bought my new car from these guys. Very efficient service, kept in the loop throughout. Very happy with the car (touch wood) thanks to Derek and Lee for there customer care!
Hollie Given
Picked up a new Astra today, service was excellent and Derek made it a very easy process for me. Highly recommend!
Bought my car from here last week. Excellent customer service from Derek Brown his banter and advice valuable to me and he pulled out the stops so I could collect my car in days. I have had the car only a few days and not driven it anywhere yet, as it has a long drive to France to do. From the service I have received from Derek I would not hesitate to recommend Border City Autos to anyone thinking of buying a car
Anne Byres
Found just what we were looking for .
Mike Morley
Bought a Citroen DS4 and a vauxhall corsa they made it so easy with a good deal and great trade in. Chris was very good
Helpful and efficient service, especially during the lock down. Only just picked up the car, so only time will tell if it's a good buy, but we would certainly recommend them for a good range of decent second hand cars.
Ricky White
We popped in here a couple of months ago to look at cars. Chris the salesman has a very good knowledge of the cars in every way, he was none pushy and had plenty of good general conversation. We went away and decided to get our car from here. The decision to get a new car was not made easily however Chris helped and advised my wife and I immensely on our choice of car.
We had a minor problem with the car recently that was NO fault of the dealers I popped in for some advice and Lee has bent over backwards to help us with the problem.
These guys really do go the extra mile for there customers. It is nice and refreshing to see that the aftercare doesn't involve extra £££'s like some other garages.
Would I recommend border city autos??
Yes, without hesitation. Probably the best selection of used cars in the area and at good competitive prices
Damian L
Great service I recommend to everyone 100% complete and honest employees one of them is Chris a very good professional salesman
Stuart Little
Just had my car washed here!

Superb service!!!

Where do you get your air fresheners from?
Alison Armstrong
Great team lads to do deal with ive had cars from them in the past had no problems with this garage at all just bought my second car from them great
Keith Copeland
Good selection of cars
George Bain
Good used cars a very fair prices
Claire Nicholson
Amazing !! So so helpful from tart to finish, can't thank Chris enough. Will be back in 2 years when our son needs a car
Lisa Boyd
Thoroughly recommend Border City Autos for their help and effort into finding me the right car/deal. Derek went above and beyond to ensure everything ran smoothly and was very efficient. Excellent service from the start.
Stephen Gearing
Just bought a Vauxhall Insignia from Derek at border city autos, the process was so easy and hassle free, not like other pushy garages where you feel pressured. Top quality service would highly recommend to anybody.
Stephen Marshall
Just bought a Audi TT from Derek, one of the best car sales person I have ever come across as they can usually be quite pushy, no sales patter just a genuinely nice guy who was very helpful . Would highly recommend him and Border City Autos!
Chelsea Adamson
Bought a Ford Focus from Derek - Excellent customer service !
Scott Robertson
Excellent service from start to finish. Car was ready within a few short days. Well valeted and finished to the highest standard. Chris was excellent and always available to help with anything on the phone. Would highly recommend
Steven Allison
Well we have had our new car just over a month now excellent from start to finish from the very helpful sales guy Derek who was there to advise us but never felt pushed into anything the purchase side was so smooth and quick . We had one issue with a window getting stuck and with one phone call it was took in and Lee had it sorted within no time well done guys great all round experience.
Michelle Lewis
I purchased a car this week and I have to say the service I received from Derek was exceptional. Every aspect of my purchase was explained fully. My car was serviced, MOT`d and valeted to the highest standard for when I collected it. Would without doubt recommend Border City Autos to anyone.
iIobel Wright
Just bought our 2nd car from Border City Autos and once again a first class service. The car had a whining noise when I test drove it with Lee but he said he would fix it before collection. Turned out to be a difficult problem to diagnose but they kept at it until the problem was found and repaired. Chris handled the sale as he did last time and nothing was too much trouble! A great garage to buy from. Would definitely recommended and would certainly go back again. Thank you all for everything
Colin Murdoch
Visited border city autos when I was in carlise for a meeting. waiting for macdonalds to serve breakfast .... and walked out with a BMW. Derek the sales man was very helpful and did the wee jobs on the car that I asked for before collecting and it was done without any hassle. I would recommend this garage before shopping with the big names because you get a much better deal with trade in and they look after you like they should and not just thinking about commission. well done border city autos and keep up the good work
Matty Stockdale
I was stuck in a car finance and the car i had was not practical been a three door due to the arrivel of my daughter I had tried everywhere to get out of my finance and try and change it but they wouldnt until I got Chris\'s card and called him no one else had tried to help me but I couldnt thank chris enough for all the help and support he has gave me in getting everything sorted took a load of stress of me i would really recommend the service they give very helpful A star would defently be going back for everything ones again thank you border city autos and thank you chris cheer pal
Sharron Hayes
I recently bought a white BMW 1 Series. I dealt with Derek who was extremely helpful in providing information about the car before we travelled from Newcastle to view it. Unlike other car dealers there was no pressure to buy. The process of purchasing the car was seamless. The car is in great shape. Only snag is the air conditioning doesnt blow cold which Border City Resolved. Other than this I am extremely happy with the car and service I received from Border City Autos.
Kirstie Marks
Chris was brilliant! So helpful and not pushy what so ever. Great Customer Service! I was given a loan car while my new car was being prepared as I had traded in my old car. If your looking for a new car, I definitely recommend buying from Border City Autos 👍. Love my new car...will be back again in the future to buy my next car!! 🚘Thanks again 😊
Zoe Todd Hunter
I have previously bought 3 cars from border city autos, has been amazing every time. I got my car MOT through them today and Lee was utterly amazing a carnt thank him enough for the care and amazing customer service he has provided is 5 star and will buy from there every time.
David Lennon
Just called in to have a look what was in, spoke to Chris who was very helpful, no hassle just clear information. Went back 2 days late saw Derek and test drove two cars. Bought one of these. Lovely it was spotless and serviced MOT\'d and taxed for me before I collected it. Over the years I have dealt with a few motors, but BCA is no frills down to earth and one of the best I have ever bought a car from. Thanks to ALL the staff, i am more than satisfied with the car i bought
Chris Robson
This is the first car I have bought at BCA I dealt with Derek who handled everything. It was a pleasure to do business with BCA and I will be back for my next car. Thank you
Stuart Dodd
This is the 4 th time we have been to Chris now for all our cars very happy with the way everything was handled even when waiting to see if we could get finance in all it took a week to get the car excellent service
Rosalind Cahill
Went in on Wednesday as I needed a car asap, dealt with Derek. I had seen a lovely Clio that i wanted. Derek was fantastic to deal with car was turned round in 24 hours, this is the 2nd car i have purchased from Border City Autos and would highly recommend them to anyone. Brilliant customer service well done
Adrian Taylor
I\'ve no interest in cars whatsoever; I simply needed to be able to pick up a reliable and decent motor with minimum effort and as little hassle as possible. Writing what I wanted on a handy, torn off scrap of paper, I left it with Chris Scott and he did all the rest. In no time at all Chris had produced a shortlist of suitable cars and he followed it up with sound and knowledgeable advice. He also took the trouble to made sure that the car I bought was in tip-top condition before I drove it away. All in all, excellent service; from a car salesman that you really can trust!
David Hodgson
I have just bought a BMW 520 off BCA this will be about the 10th car I have bought here I always get excellent service off Chris Scott I would not buy a car anywhere else.
Karen Thompson
I have been buying cars from BCA for quite a number of years and always go back, despite living 40 miles away because they are so good and go the extra mile to make sure the cars are sound and any potential problems are sorted before the car goes out for sale. I can buy with confidence, and they are always so helpful in finding me the car I need. Excellent service from Chris and lovely staff.
Greame Lewis
I popped into Border City Autos with my mum who needed a little run around. We were served by Derek Brown who from the very start was friendly, relaxed, and helpful. We looked at two or three different options before buying one. We were then helped through the transaction and paperwork in a very informative way without feeling rushed which was much appreciated. To add to Dereks high level of customer service we also found that the aftercare was also very strong. All in all I feel Derek and the team at Border City Autos offer a good range of cars along with a very knowledgeable level of service. Many thanks.
Paul Glencross
Great service again from Derek at border city autos, think this is the fourth car our family have bought from him , good px values and would definitely recommend this garage
Went to buy a second hand used car for my daughter who had just passed her driving test, Derek was very welcoming and let us look at our choice of vehicle without any sales pressure whatsoever. We liked the car and discussing finer details was comfortable. The car had one or two minor issues as expected due to its age and these were all addressed by Derek and his team prior to our collection. Would definitely recommend and buy from again. Great customer service.
Miss Mosgrove
Purchased my first car and the buying experience from Derek wasn't as stressful as I thought it was going to be. From the moment I went out on a test drive to negotiating the deal, Derek put me at ease and I was never put under any pressure at any time which was probably other than the car the reason that I bought. The atmosphere in there was brilliant with everyone having time to chat and joke not like it is in a main dealer showroom I visited with my dad.
Mr Arnold
Great service from start to finish from Derek & The Team. Helped me through the finance application and explained the monthly payments and checked my affordibility so the payments suited me not the business. I will certainly be back to buy another car in the future after being recommended by a friend.
We wanted to get a car on finance and Chris at Border City Autos helped us through it. Even with all the stress we have had throughout it all with the amount of paper work the car finance company wanted, Chris saved the day and got the car for the day we arranged!! Couldnt have done it without him!! Then we curbed our tires and he glued them!!
Thank you so much Chris!! We got the car we wanted!! Defo recommend this sales man and also the company!!!
Jack MC
Good selection of cars and great staff. Had one problem with the alloy but they replaced it with a new one. Chris was a great help and treated me like a friend.
Meg Mckormick
Nice selection of cars, Derek and the team are very good to deal with. Second car bought & third in the Family. No pressure sales team and Overall good experience
Eamon Handley
Looked online for car I wanted and went in with finance package in place.
Gave me what I wanted for trade in.
More than happy with Chris and service received.
Paul Edwards
Fantastic team, great finance packages, very competitively priced cars,

Bought 3 cars from here now never had an issue, developed great ties and friendships with the team!

Will never buy from anywhere else!

Would give 10 stars if I could!
Scott Ferguson
Dealt with both Chris & Lee whilst buying my new car - this was a distance buy, due to living in Aberdeen, therefore there were many emails batted back and forth.

Emails were always answered promptly and truthfully. Friendly service.Happy bunny. Thank you.
Darrel Carter
Great service. Chris made everything possible. I thought I would never get finance but he did everything in his power to get me it on an Astra. They are great team. If u need anything go see Chris or one of the team - they will do anything for you.
Mark Mcintosh
Just like to say I picked up my new Citroen ds4 today and I couldn't b more happier! Excellent service - especially Chris who went out of his way to help. Will most certainly recommend to friends and family.
Alison Wilson
Great team of lads to do deal with. I've had cars from them in the past and had no problems with this garage at all. Just bought my second car from Chris. Great!
Julie M
Travelled from Doncaster to buy a fantastically priced Seat. Really friendly and professional service from Chris - he couldn't have been more helpful! The car was exactly as described and I am delighted with it. I totally recommend Border City Autos :)
Sarah Ashman
little white Suzuki

Brought a car a few months ago through Border City Autos. We needed a car fast as i was ill and needed transport back and forth to the hospital so needed a reliable car. Went in and Chris served us, he was spot on. Great customer service, friendly and we got a perfect little car. Even the after care is fantastic, something minor went wrong with the car, we took the car back and they sorted it out fast, Chris is the man to see if you want a car and they're not posh snobby dealers like some you find around Carlisle. Just down to earth guys that make things a breeze when buying a car. :)
Rhona Spratling
Bought a nice Mini one needed a second car fast, Derek was really helpful, picked the car up today everything was ready and waiting for us when we arrived. There was no sale pressure at all. Had a good test drive , Thank you Derek and team .